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Data Deletion Request

Last updated: June 15, 2026

How to request deletion

You can request deletion of all data associated with your WP Cart Recovery account by emailing us at [email protected] with the subject line "Data Deletion Request".

Include the following in your email:

  • The email address associated with your account
  • Your business name (if known)

What gets deleted

Upon receiving a verified deletion request, we will permanently delete:

  • Your account credentials (email, hashed password, business name)
  • Your WhatsApp Business Account connection (WABA ID, phone number ID, access token)
  • All conversation data and messages processed through your account
  • All AI-generated lead scores, classifications, and suggested follow-ups
  • Browser push notification subscriptions
  • All other personal data associated with your account

Timeline

We will confirm receipt of your request within 5 business days and complete the deletion within 30 days. We will send you a confirmation email once deletion is complete.

Some data may be retained for a short period in encrypted backups, which are automatically purged within 30 additional days of the scheduled deletion.

Disconnecting your WhatsApp account

If you only want to revoke our access to your WhatsApp Business account without deleting your WP Cart Recovery account, you can do this directly from the dashboard:

  1. Go to Dashboard → Connect
  2. Click Disconnect

This immediately revokes the stored access token. You can also revoke access directly from your Meta Business Settings → Connected Apps.

Questions

If you have any questions about this process, contact us at [email protected].